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Singtel adds Zoom to its Communications Platform-as-a-Service for business customers

By Ken Wong - on 19 Jan 2023, 11:03am

Singtel adds Zoom to its Communications Platform-as-a-Service for business customers

More Zoom functions will be rolled out over the coming months Singtel says.

Singtel has announced the inclusion of Zoom Phone Connector to Singtel’s suite of 5G and unified communications (UC) on their Communications Platform-as-a-Service (CPaaS) offerings starting next month.

Zoom Phone Connector allows phone calls to be made from fixed lines to Zoom Meetings.

Singtel’s CPaaS is a cloud-based solution that enables capabilities such as voice, video, and messaging to interoperate with the IT infrastructure of business users. The platform allows customers to onboard new services like “Do Not Call functions”, “Contact Centres-as-a-service”, and “Mobile voice recordings” seamlessly.

Lim Seng Kong, Managing Director, Singtel Enterprise Business, said:

UC facilitates better organisational management and collaboration which helps enterprises improve productivity and customer service while saving money on communication costs. With the addition of Zoom’s suite of new innovations to our comprehensive UC portfolio, Singtel Paragon’s multi-access edge compute (MEC) capabilities and marketplace of advanced 5G solutions and applications, as well as Singtel’s CPaaS, enterprises will be able to develop more innovative applications and provide timelier and value-added services to their customers, more seamlessly and cost-effectively.

According to the company, several new solutions will be progressively made available to enterprises as they are added to Singtel’s suite of 5G and unified communications (UC) offerings. This includes Zoom One, which encompasses team chat, phone, whiteboard, meetings, rooms, workspace reservation, and more.

Zoom Contact Centre, Zoom Virtual Agent, and Zoom IQ will be added to the list of available apps in the future Singtel said.

 

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